Return and Exchange Policy

Changed your mind? Ordered the wrong size or color? No problem!

At Friga, we want you to love your purchase — and if something didn’t work out, we’ll help make it right. If your item is unworn, unwashed and has all original tags attached, you have a few great options:

Free exchanges within 30 days
Refunds (if eligible, see details below)
Store credit for returns


Here’s what to keep in mind:

🕒 30-Day Return Window
All returns and exchanges must be made within 30 days of receiving your order. After that, we’re unable to process returns.

🚫 Final Sale Items
All clearance items, promotional sales are final sale — no refunds or exchanges allowed.

🏷️ Tags Must Be Attached
Returns and exchanges will only be accepted if the product is in original condition and tags are still attached (not removed or cut).

🔁 One Exchange Per Order
We’re happy to process one exchange per order. Once you’ve exchanged an item, it becomes final sale and can’t be returned for refund.

📦 Packaging Matters
Please return your item in the original polybag or packaging it arrived in.

Processing Time
Refunds are processed between 3-5 days after we receive your returned item. You’ll get an email confirmation when the refund is issued.

📬 Double-Check Your Address
We cannot refund or resend packages shipped to an incorrect address entered during checkout. Please double-check before placing your order.

🔒 Package Safety
We are not responsible for lost or stolen return packages. We recommend using a tracked and insured shipping method.


Ready to Start a Return or Exchange?

Just email us at:
📧 helpcenter@frigastore.us

Include:

  • Your full name

  • Your order number

  • A brief note about your return or exchange

  • A photo if the item is damaged or incorrect

We’ll get back to you within 1–2 business days with return instructions.