Caramel Kimono Cardigan

Changed your mind? Ordered the wrong size or color? No problem!

At Friga, we want you to love your purchase — and if something didn’t work out, we’ll help make it right. If your item is unworn, unwashed and has all original tags attached, you have a few great options:

✅ Free exchanges within 30 days
✅ Refunds (if eligible, see details below)
✅ Store credit for returns

Here’s what to keep in mind:

🕒 30-Day Return Window
All returns and exchanges must be made within 30 days of receiving your order. After that, we’re unable to process returns.

🚫 Final Sale Items
All clearance items, promotional sales are final sale — no refunds or exchanges allowed.

🏷️ Tags Must Be Attached
Returns and exchanges will only be accepted if the product is in original condition and tags are still attached (not removed or cut).

🔁 One Exchange Per Order
We’re happy to process one exchange per order. Once you’ve exchanged an item, it becomes final sale and can’t be returned for refund.

📦 Packaging Matters
Please return your item in the original polybag or packaging it arrived in.

⏳ Processing Time
Refunds are processed between 3-5 days after we receive your returned item. You’ll get an email confirmation when the refund is issued.

📬 Double-Check Your Address
We cannot refund or resend packages shipped to an incorrect address entered during checkout. Please double-check before placing your order.

🔒 Package Safety
We are not responsible for lost or stolen return packages. We recommend using a tracked and insured shipping method.

Ready to Start a Return or Exchange?

Just email us at:
📧 helpcenter@frigastore.us

Include:

full name

order number

photo if the item is damaged or incorrect

We’ll get back to you within 1–2 business days with return instructions.

At Friga, we’re committed to delivering timeless fashion—fast and reliably.

🇺🇸 Domestic Shipping (U.S. Orders)

Order Processing:

Orders are processed within 1–2 business days

Orders placed on weekends or holidays will be processed the next business day

Shipping Timeframe:

Standard shipping takes 3–6 business days, depending on your location

Shipping Costs:

Free standard shipping on all orders over $100

Flat rate of $6.95 for orders under $100

Order Tracking:

You will receive a tracking link via email once your order ships

⚠️ Shipping Issues or Delays

If your order is delayed or lost, contact us at helpcenter@frigastore.us with your order number. We’ll work directly with the carrier to assist you.